Thomas Carroll Completes Acquisition

Long standing UNA Member Thomas Carroll has today welcomed its acquisition of Cardigan-based Delwyn Griffiths Insurance as the next step in its continuing expansion plans.

The Thomas Carroll Group, which has been trading in Wales for nearly 50 years, has taken the reins of the business which has provided independent insurance advice to local individuals and businesses in West Wales since 1983. All services and existing policies will continue as normal for clients and its office will remain open, supported by Thomas Carroll’s office in Haverfordwest.

2021 has seen Thomas Carroll’s turnover grow to almost £12 million, with client retention at a record high of 96%. 

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Centor Awarded Chartered Status

UNA Member, Centor has become the latest organisation to achieve Chartered Status.

There are only 140 brokers to have achieved this across the country, and 8 of those are UNA Members.

As you know, our Members are committed to the highest level of professional and ethical standards and it's wonderful to have had that independently verified by our industry’s professional body.

Congratulations to all!

Tysers Launch Cloud-Based Automation Platform

UNA Member, Tysers has launched Tconnect - a cross-functional, cloud-based platform designed to consolidate processes and automate the end-to-end life cycle of a policy. The platform has been designed as part of a programme to modernise the broker’s IT infrastructure and digitally transform the business, improve operational efficiencies and accelerate the growth of the business through the development of client-facing digital quote and bind capabilities and portals, digital placement, market integration.

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Mind the gap bringing customer service back up to speed

Customer service excellence. It’s that Mecca that every business – well most, anyway – aim to achieve. Customer expectations and requirements are always changing and organisations need to change with them. Change has certainly happened over the past couple of years, but statistics show that this is perhaps not always in the right direction. 

When it comes to the overall customer service picture, UK consumers are fed up with companies using Covid as an excuse for bad service. Fact. The UK Institute of Customer Service reports that, in their survey of 10,000 consumers, the number of complaints about poor service in the last six months was at its highest level since 2009.

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